Shipping Policy

INDIA

Each CLÉI piece is crafted to order and dispatched from our atelier.

Delivery

We deliver across India to all serviceable pin codes.

Non-serviceable Pin Codes

On the rare occasion that your pin code falls outside our delivery network, our Client Care team will be in touch to discuss available options.

Processing & Dispatch

Every CLÉI piece is individually prepared for dispatch. Orders are typically dispatched within 7–10 days of purchase.

Delivery Timelines

Once dispatched, delivery within India generally takes 3–7 business days, depending on the destination. Most orders arrive within approximately 10–15 days of being placed.

While we make every effort to meet these timelines, occasional delays may occur due to circumstances beyond our control, including severe weather, transportation disruptions, public holidays, or other unforeseen events.

Shipping Charges

Shipping within India is complimentary.

Tracking

A tracking link is shared by email and WhatsApp once your order has been dispatched. You may also view the status of your order through your CLÉI account.

Packaging

Every CLÉI piece arrives in our signature packaging, including a branded box, dust bag and care card.

Multiple-Item Orders

Where an order contains more than one piece, all items are dispatched together once every piece is ready. A single shipment and tracking number will be provided.

Delivery Information

Please ensure that your delivery address and contact details are accurate at the time of placing your order. Once an order has been dispatched, shipping details cannot be amended.

If delivery cannot be completed after multiple attempts, the parcel may be returned to our facility. Additional shipping charges may apply for redelivery.

Responsibility in Transit

Your order remains CLÉI's responsibility until it has been successfully delivered to the shipping address provided at checkout. For security, certain orders may require signature or OTP verification upon delivery.

Delayed, Lost or Damaged Parcels

If your parcel is delayed, lost, or arrives damaged, please contact CLÉI Client Care as soon as possible.

In the case of damage, photographs and videos of both the packaging and the product may be required.

We will review the matter and determine an appropriate resolution, which may include a replacement or refund.

Returns & Exchanges

Please refer to our Returns Policy for complete details regarding returns, exchanges and cancellations.

International Shipping

International shipping, customs duties, taxes and delivery timelines are governed by our International Shipping Policy.

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INTERNATIONAL ORDERS

At CLÉI, every piece is crafted with exceptional care and designed to be enjoyed for years to come. As international orders are dispatched directly from India, we are unable to offer the same exchange and store credit options available within India.

How It Works

International orders are considered final sale. Exchanges and store credit are not available for orders delivered outside India.

If your piece arrives with a manufacturing defect, please contact our Client Care team within 7 days of delivery, together with clear photographs of the concern. We will review each case individually. Nothing in this policy limits or excludes any statutory rights you may have under the mandatory consumer protection laws of your country of residence.

Quality Concerns

To report a quality concern, please write to us with your order number and provide clear photographs — and, where relevant, a short video — showing the issue.

Where a manufacturing defect is confirmed, CLÉI will arrange collection of the piece at our cost, where feasible, and will work directly with you to resolve the matter.

A Note on Natural Materials

CLÉI pieces are made from premium materials that carry natural variations in grain, texture, finish and colour. These are the marks of genuine craftsmanship, not imperfections. Minor differences from product imagery due to lighting, screen calibration or natural material character do not constitute grounds for a claim.

Customs & Duties

International orders may be subject to customs duties, import taxes and other charges levied by the destination country. These charges are the responsibility of the customer and are not included in the order value.

Should a customer refuse to pay applicable customs duties or import charges, CLÉI cannot accept responsibility for any resulting delays, additional shipping charges or non-delivery.

A Few Things to Know

As each piece is crafted to order, cancellations may only be requested before production begins. Please contact our Client Care team as soon as possible — requests are reviewed individually.

Client Care

For any shipping-related assistance, please contact:

E-mail – care@theclei.com

Phone number – +91 93118-99639

Operation Timings – Monday–Saturday, 10:00am–7:00pm IST