Terms & Conditions

Welcome to https://theclei.com (the "Website"). We provide website features and other products and services to you when you visit or shop on the Website, use our products or services, or use software provided by CLÉI in connection with any of the foregoing. CLÉI provides these products and services subject to the conditions set out below.

This user agreement ("Terms and Conditions", "T&C", "Terms" or "Agreement") is between you ("you", "End User", "Buyer", "Customer" or "Registered User") and Ozone Neximpact Assets LLP (operating the brand "CLÉI", and referred to as "CLÉI", "We", "Us" or "https://theclei.com ").

Please read these Terms and Conditions carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by these Terms and Conditions. If you do not agree to all of these Terms, you may not access the Website or use any of our services. If these Terms are considered an offer, acceptance is expressly limited to these Terms and Conditions.

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Electronic Record

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signature. Notwithstanding anything contained in any other document, in the event of a conflict between the terms set out below and any other document, these T&C shall prevail for the purposes of your usage of the Website.

Introduction

The domain name theclei.com is registered in the name of Ozone Neximpact Assets LLP, a limited liability partnership, with its registered office at H-40, Bali Nagar, New Delhi, 110016. We are in the business of designing and selling luxury handbags and related goods under the CLÉI brand.

Right to Change

We reserve the sole right to update or modify these Terms and Conditions at any time. For material changes that may affect your rights or obligations, we will endeavour to provide at least 14 days' advance notice by posting a notice on the Website or by sending you an email. For this reason, we encourage you to review these Terms and Conditions each time you purchase products from us or use our Website.

Electronic Communications

When you use our services or send emails to us, you are communicating with us electronically. By using our services, you consent to receive communications from us electronically. We will communicate with you by email, by posting notices on the Website, or through other services. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing, in conformity with the Information Technology Act, 2000 and the rules thereunder, as applicable.

Data Protection

CLÉI processes your personal data in accordance with its Privacy Policy and applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (India). For customers located in the European Economic Area (EEA) or the United Kingdom, CLÉI processes personal data in compliance with the General Data Protection Regulation (GDPR) or the UK GDPR, as applicable. By using the Website and placing orders, you acknowledge that your personal data may be transferred to and processed in India. For full details on how we collect, use, store, and protect your personal data, and how to exercise your rights as a data principal or data subject, please refer to our Privacy Policy

Intellectual Property Rights

Unless otherwise indicated, or unless any material is owned by a third party and expressly identified as such, We own all Intellectual Property Rights in and to the Website, including, without limitation, all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to us without our authorization.

A User shall not upload, post or otherwise make available any material protected by copyright, trademark or other proprietary rights without the express permission of the owner. We have no obligation to provide Users with indications or markings to help determine whether material is copyrighted or trademarked, and the User shall be solely liable for any damage resulting from any infringement or from any such submission. By submitting material to any public area of the Website, a User warrants that the owner of such material has expressly granted CLÉI a royalty-free, perpetual, irrevocable, non-exclusive right and licence to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and to incorporate it in other works in any form or media now known or later developed, for the full term of any copyright in such material. The User also permits any other end user to access, view, store or reproduce the material for that end user's personal use, and grants CLÉI the right to edit, copy, publish and distribute any material made available on the Website by the User.

If you believe that your work has been copied in a way that constitutes an infringement of your Intellectual Property Rights, please address a complaint to us by email.

Trademarks and Copyright

The Website contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photographs, video, graphics and the entire contents of CLÉI, protected as a collective work under applicable copyright laws. We own copyright in the selection, coordination, arrangement and enhancement of such content, as well as in content original to us. Users may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or otherwise exploit any of the content, in whole or in part. Users may download, print or save copyrighted material for personal use only. Except as expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material is permitted without our express permission and that of the copyright owner.

Where copying, redistribution or publication of copyrighted material is permitted, no changes to or deletion of author attribution, trademark legend or copyright notice shall be made. By downloading copyrighted material, the User acquires no ownership rights. Trademarks located on the Website are not in the public domain but are the exclusive property of CLÉI.

Cookies

We use cookies. By using the Website, you consent to the use of cookies in accordance with our Privacy Policy. Cookies enable us to retrieve user details on each visit and to provide functionality and ease of use across areas of our Website. Some of our affiliates and advertising partners may also use cookies.

User Responsibility and Registration Obligations

If you use the Website as a Registered User, you confirm that you are competent to contract within the meaning of the Indian Contract Act, 1872. We reserve the right to terminate your membership and refuse access to the Website if it comes to our notice that you are under 18 years of age. You are solely responsible for maintaining the confidentiality of your User ID and Password, and for all activities that occur under them.

You agree to provide true, accurate, current and complete information about yourself as prompted by the Website's registration form. If you provide information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect as much, we may suspend, terminate or block your membership and refuse you access to the Website.

As a condition of purchase, the Website requires your permission to send you administrative emails (such as information about your account activity and purchases) and, where you have consented, promotional emails about our products and offers. You can opt out of promotional emails at any time by clicking the unsubscribe link in any such email. Please see our Privacy Policy for details. Offers made in promotional messages are subject to change at our sole discretion, and we owe no responsibility to inform you of such changes.

You undertake not to host, display, upload, modify, publish, transmit, update or share any information on the Website that: belongs to another person and to which you have no right; is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially or ethnically objectionable, disparaging, or relating to or encouraging money laundering or gambling, or is otherwise unlawful; harms minors in any way; infringes any patent, trademark, copyright or other proprietary right; violates any law in force; deceives or misleads the addressee about the origin of the message or communicates information that is grossly offensive or menacing; impersonates another person; contains software viruses or any other code designed to interrupt, destroy or limit the functionality of any computer resource; or threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to any cognisable offence or prevents investigation of any offence, or insults any other nation.

If you are found to be in violation of these conditions, you shall be solely responsible and shall face all legal consequences, and CLÉI shall in no manner be held responsible.

Frames

Without prior approval and express written permission from CLÉI, you may not create frames around our webpages or use any other technique that alters the visual presentation or appearance of our Website.

Hyperlinking to Our Content

(A) The following organizations may link to our Website without prior written approval: government agencies; search engines; news organizations; and online directory distributors when they list us in the same manner as other listed businesses.

(B) These organizations may link to our home page or to other Website information so long as the link: (a) is not misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party or its products or services; and (c) fits within the context of the linking party's site.

(C) We may, in our sole discretion, consider and approve link requests from other types of organizations, such as commonly-known consumer and business information sources, community sites, associations and charities, online directory distributors, internet portals, professional firms whose primary clients are businesses, and educational institutions and trade associations. We will approve such requests if we determine that the link would not reflect unfavourably on us, the organization has no unsatisfactory record with us, and the link sits within general resource information or editorial content consistent with the organization's mission.

If you wish to link to our Website, please notify us by email ,including your name, your organization's name, contact information, the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URL(s) on our Website to which you would like to link. Please allow 14 working days for a response.

Approved organizations may hyperlink to our Website by use of our corporate name, by use of the web address being linked to, or by use of any other description that makes sense in the context of the linking party's site. No use of CLÉI's logo or other artwork will be allowed for linking in the absence of a trademark licence agreement.

Reservation of Rights

We reserve the right, at any time and in our sole discretion, to request that you remove all links or any particular link to our Website. You agree to remove such links immediately upon request. We also reserve the right to amend this linking policy at any time. By continuing to link to our Website, you agree to abide by these linking terms.

Billing

The price of our merchandise as mentioned on the Website is the Maximum Retail Price (MRP) for the said product, inclusive of all local taxes applicable in India. For international orders, prices are displayed in the currency indicated at checkout. Additional taxes may be charged depending on the shipping destination, including the combined state and local tax rates applicable to the delivery address. For international shipments, customs duties, import taxes, and any other charges levied by the destination country are not included in the product price or shipping fees and are the sole responsibility of the buyer. CLÉI reserves the right to collect taxes and any other levy, duty or surcharge it may incur in addition to normal taxes. We may also charge delivery charges, which may include postal or shipment charges applicable to your country.

Order Cancellation by CLÉI

There may be times when an order that has been validly placed cannot be processed or dispatched. CLÉI reserves the exclusive right to refuse or cancel any order for any reason. Situations that may result in cancellation include limitations on quantities available, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud-avoidance processes, or defects in product quality. We may require additional verification or information before accepting an order, and we will contact you if all or any portion of your order is cancelled or if further information is required. If your order is cancelled after your payment has been charged, the amount will be reversed to the source of payment within 14 calendar days (or such shorter period as may be required by applicable law in your jurisdiction). Any voucher used in such an order will be returned and made available to you in the event of cancellation by us.

Shipping Fees

Our shipping and processing charges are intended to compensate CLÉI for the cost of processing, handling, packing and delivering your order. For further information, please refer to our Shipping Policy

Customs, Duties & Import Taxes

For international orders, all applicable customs duties, import taxes, tariffs, brokerage fees, and any other charges levied by the destination country are not included in the product price or shipping fees, and are the sole responsibility of the buyer. CLÉI ships on a Delivered At Place (DAP) basis unless otherwise expressly stated at checkout. We are not responsible for delays caused by customs clearance procedures. If a shipment is refused at customs, held, or seized by the relevant authorities, CLÉI shall not be liable for any resulting loss. Any refund in such circumstances shall be at our sole discretion, net of all shipping, handling, and return costs already incurred. It is the buyer's responsibility to ensure that the ordered products may lawfully be imported into the destination country.

Export Controls & Sanctions

CLÉI complies with all applicable export control laws and international trade sanctions, including those administered by the Government of India (DGFT/Foreign Trade Policy), the United States (OFAC), the European Union, the United Nations, and other relevant authorities. We reserve the right to refuse, hold, or cancel any order if we determine that fulfilling it would violate applicable export control laws or sanctions regulations. Orders placed by or on behalf of individuals or entities on applicable restricted-party or sanctions lists will be refused. By placing an order, you represent and warrant that (a) you are not located in, or acting on behalf of any person or entity located in, a country that is subject to applicable trade sanctions; and (b) you are not named on any applicable restricted-party list.

Payment

While availing any payment method offered by us, we accept no liability for any loss or damage arising directly or indirectly to you, including but not limited to: (a) lack of authorization for any transaction; (b) exceeding any limit agreed between you and your bank; (c) any payment issue arising out of the transaction; or (d) decline of a transaction for any reason.

All payments made for purchases on the Website shall be against the MRP displayed on the Website and shall be subject to the terms and conditions of the third-party online payment gateway applicable to your transaction, as approved by CLÉI. Before shipping your order, we may request supporting documents (including, but not limited to, government-issued ID and address proof) to establish ownership of the payment instrument used, in order to ensure a safe online shopping environment.

CLÉI may employ Razorpay, PayPal and other third-party facilities for payments on the Website. Use of such third-party services will be governed by their user agreements, seller terms and other applicable policies.

Delivery

We endeavour, but do not guarantee, to deliver products within the time period mentioned at the time of purchase. The contract cannot be repudiated if we fail to deliver one or more products within the stated time frame. If you fail to take delivery of the goods, we may, at our discretion, charge you for additional shipping costs.

Refunds & Returns

We make every endeavour to deliver defect-free products. We do not take title to any returned item until it is received by us. An item purchased on our Website does not qualify for return unless the product delivered is damaged or has manufacturing defects. Any such defect or damage must be communicated to CLÉI within 48 hours of receipt (for domestic customers) & 14 days of receipt (for international customers); communication received after the applicable period specified above will not qualify for return unless expressly covered by the product warranty, even where the product has been wrongly delivered.

We hold the sole discretion to determine whether a refund can be issued. For further information, please read our Returns & Exchanges Policy at [Refund policy – Clei ].

Product Descriptions

We make every attempt to display each product on our Website as accurately as possible. However, we do not warrant that product descriptions or other content are accurate, complete, reliable, current or error-free. If a product offered on our Website is not as described, your sole remedy is to contact us within 48 hours of receipt (for domestic customers) & 14 days of receipt (for international customers), and we reserve the right to provide a solution at our sole discretion.

Product Pricing Disclaimer

The prices of products displayed on our Website may differ from prices available in our store(s), and prices in our catalogues may vary from country to country for the same product. Prices shown on the Website, for both India and other countries, are subject to change without prior notice. These prices reflect only the MRP and do not include shipping and taxes, which may be charged additionally as applicable.

Inaccuracy Disclaimer

From time to time there may be information on our Website or in our catalogue that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice.

Warranties & Liability

All information, content, materials, products (including software) and other services included on or made available to you by CLÉI are provided on an "AS IS" and "AS AVAILABLE" basis, unless otherwise specified in writing. We make no representations or warranties of any kind, express or implied, as to the operation of the services or the information, content, materials, products or other services made available through our Website, unless otherwise specified in writing. You expressly agree that your use of the Website is at your sole risk.

We do not warrant that the Website will be constantly available, or available at all, or that any information on the Website is complete, true, accurate or non-misleading. We will not be liable to you in any way in relation to the contents of, use of, or otherwise in connection with the Website. You acknowledge that your use of the Website is at your sole risk, that you assume full responsibility for all risks associated with any equipment you use in connection with the Website, and that CLÉI shall not be liable for any damages of any kind related to your use of the Website.

Although we endeavour to protect the Website from viruses and illegal use, we do not warrant that the Website, its servers, or electronic communications sent from us are free of viruses or other harmful components. Nothing on the Website constitutes, or is meant to constitute, advice of any kind.

All products sold on the Website are primarily governed by Indian law, subject to any mandatory consumer protection rights you may have under the applicable laws of your jurisdiction which cannot be excluded or limited by contract. Where we are unable to deliver a product due to the implications of different territorial laws, we will return or give credit for the amount (if any) received in advance for the product that could not be delivered. It is the customer's responsibility to ensure that the products purchased on this Website are not restricted in your territory, and CLÉI shall not be responsible for any non-compliance with local laws of that territory.

CLÉI will not be liable for any damages of any kind arising from the use of any service or from any information, content, materials, products or other services made available through the Website, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Indemnity

To the extent permitted by applicable law, you agree to defend and indemnify CLÉI (and its officers, directors, agents, subsidiaries, affiliates, joint ventures and employees) from and against all third-party claims, suits, damages and losses, including reasonable attorneys' fees, arising out of or related to your breach of these Terms & Conditions, your violation of any law or the rights of a third party, or any damage to life or property caused by the misuse of products delivered.

Breach

In the event that you are found to be in breach of these Terms & Conditions, the Privacy Policy or other rules and policies, or if we are unable to verify or authenticate any information you provide, or if we believe that your actions may cause legal liability for you, other users or us, we may, without prior notice, immediately limit your activity, remove your information, temporarily or indefinitely suspend or terminate or block your membership, and/or refuse you access to the Website. A User who has been suspended or blocked may not register or attempt to register with us, or use the Website in any manner, until reinstated by us.

Notwithstanding the foregoing, if you breach these Terms & Conditions, the Privacy Policy or other rules and policies, we reserve the right to recover any amounts due and owing by you, and to take legal action, including referral to the appropriate police or other authorities for initiating criminal or other proceedings. Any breach of applicable local laws of a territory shall likewise entitle us to limit your activity, remove your information, suspend, terminate or block your membership, and/or refuse you access to the Website, without prior notice.

Severability

We reserve the right to make changes to our Website, policies, service terms, and these Terms & Conditions at any time. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Waiver

Our failure to enforce, at any time or for any period, any one or more of these Terms shall not be a waiver of them or of the right to enforce all Terms & Conditions at any subsequent time.

Force Majeure

Our failure to perform any of our obligations, and the non-furnishing of the service, shall not entitle you to raise any claim against CLÉI, nor constitute a breach, to the extent that such failure arises from an event of Force Majeure. Where the fulfilment of any obligation is delayed by Force Majeure, the period of delay shall not be counted in computing periods prescribed by this Agreement. Force Majeure includes any war, civil commotion, strike, governmental action, lockout, accident, pandemic, epidemic, import or export restrictions, sanctions, actions of customs or port authorities, or any other event beyond CLÉI's control that directly or indirectly hinders or prevents CLÉI from performing the transactions contemplated here. You expressly agree that lack of funds shall not constitute an event of Force Majeure.

Dispute Resolution

This Agreement shall be construed, and the legal relations between you and CLÉI shall be determined and governed, according to the laws of India. If any dispute arises between you and CLÉI regarding your use of the Website or your dealings with CLÉI in connection with the validity, interpretation, implementation or breach of any provision of these Terms & Conditions and/or the Privacy Policy, including the rules and policies contained herein, the dispute shall ordinarily be subject to the jurisdiction of the courts at New Delhi. Nothing in this clause shall, however, deprive any consumer of the right to bring proceedings before the courts of their country of domicile where such right is granted by mandatory applicable law.

Grievances

In compliance with the Information Technology Act, 2000 and the rules thereunder, the name and contact details of the Grievance Officer are provided below. Any grievance regarding your use of the Website may be addressed to:

• Name: DEVENDRA PRATAP
• Email: devendra.p@ozone-india.com
• Address: H-40, Bali Nagar, New Delhi, 110016
• Contact Number: +91 93199-96269

We shall consider and respond to your grievance within 30 working days of the date of the complaint.

Governing Law

These Terms & Conditions, and the documents of any third-party payment channels, shall be governed and construed in accordance with the laws of India. This document is an electronic record in terms of the Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000 and other applicable laws.

Last updated: [24/6/26]